Elle Cecil
As a fully independent hearing clinic in Lilydale, Hearsmart Hearing is celebrating its 15th year of business this year.
Established in May 2006, Hearsmart offers full hearing assessments and rehabilitation, a wide array of hearing aid options as well as repair and maintenance, tinnitus counselling and treatment plans, wax removal services, and since 2020, vestibular balance assessments.
Owner and principal audiologist, Shipra Ojha, says that making a difference to people’s lives is what drives the business.
“We have no sales targets and our primary goal is helping our clients to reach their own goals,” says Shipra.
“We stand by our values by offering a full audiological range of services including tinnitus counselling and vestibular assessments, and we stand apart from the ‘hearing aids only’ approach – this enables us to help clients with chronic conditions like tinnitus and dizziness, many of whom are told they have no [treatment] options.”
As opposed to affiliated audiologist clinics, Hearsmart is not obliged to recommend or provide any particular market brand or service to clients. Rather, their independence is something that will greatly benefit their customers.
Clinical and vestibular audiologist Crystal Atkins specialises in vestibular assessments, allowing for detailed and careful investigations of balance disorders. Priding herself on the relationships she forms with her clients, Crystal is always open to friendly conversation. With a Masters Degree from the University of Melbourne, audiology is a way for Crystal to have a positive impact on the lives of others.
Hearsmart is the only clinic in the Yarra Valley providing hearing care, tinnitus counselling and management, and balance evaluations and solutions.
Hearsmart Hearing Solutions is located at 321 Main Street, Lilydale. For more information or to book an appointment, visit www.hearsmart.com.au or phone 1300 787 792.
